Question 1

How quickly can you fix my motor failure?

Accepted Answer

At Orient Garage Doors, we understand that a failed garage door motor is more than an inconvenience—it's a security concern and disrupts your daily routine. That's why we prioritize motor failure repairs with our same-hour emergency response service.  For standard motor failures, our technicians typically arrive within 30-60 minutes depending on your location within our service area. We keep common motor parts and replacement units stocked in our service vehicles, which means most motor repairs or replacements can be completed on the first visit.  The repair process usually takes between 1-2 hours, depending on the complexity: • Simple motor repairs (capacitor replacement, gear fixes): 30-60 minutes • Motor replacement with the same type: 1-1.5 hours • Motor upgrade to a new system: 1.5-2 hours  We'll always provide a thorough diagnosis before any work begins, with upfront pricing so there are no surprises. If parts need to be ordered, we'll provide a temporary solution to ensure your garage remains secure until we can complete the full repair.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can occur for several reasons, and understanding these causes can help you prevent future issues:  Age and Wear: Most garage door openers last 10-15 years with regular use. Over time, internal components like gears, capacitors, and circuit boards wear out from the constant stress of lifting hundreds of pounds multiple times daily.  Power Surges: Electrical storms and power fluctuations are common in Eastern Washington. These surges can damage the motor's circuit board and capacitor. We recommend using a surge protector for your garage door opener.  Lack of Maintenance: Without regular lubrication and adjustment, the door becomes harder to move, forcing the motor to work harder. This extra strain accelerates wear on the motor and gears.  Broken Springs: When a garage door spring breaks, the motor must lift the full weight of the door (often 150-400 lbs) instead of just overcoming friction. This can burn out a motor quickly.  Misaligned Tracks: If the door binds or sticks due to track problems, the motor strains to force the door through the obstruction.  Extreme Temperatures: The cold winters and hot summers in our region can affect motor performance. Cold temperatures thicken lubricants and strain components, while heat can cause electrical issues.  Frequent Use: Commercial or high-traffic residential use accelerates wear on all components.  To prevent motor failure, we recommend annual maintenance that includes lubrication, safety testing, and component inspection. This simple service can extend your motor's life by 3-5 years.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, Orient Garage Doors offers flexible financing options to make your commercial garage door investment more manageable. We understand that commercial door systems represent a significant investment, and we want to ensure you can get the quality doors your business needs without straining your budget.  Our Financing Options Include:  • 0% Interest Financing: For qualifying customers, we offer 0% APR financing for 6-12 months on commercial installations over $3,000.  • Low Monthly Payment Plans: Spread your investment over 24-60 months with competitive interest rates.  • Deferred Payment Options: Start your project now and delay payments for 90 days while your new doors are installed and operational.  • Business Credit Terms: For established businesses, we offer net-30 terms on approved credit.  What's Covered: - New commercial garage door systems - Industrial roll-up doors - Sectional overhead doors - High-speed doors - Loading dock equipment - Opener systems and controls - Full installation labor  How to Apply: 1. Contact us for a free commercial estimate 2. Our team will assess your needs and provide a detailed quote 3. Complete a simple financing application (decision typically within 24 hours) 4. Choose your payment terms and schedule installation  All financing applications are handled with complete confidentiality. Our financing partners are established, reputable lenders who specialize in commercial equipment financing.  Contact us today at (509) 732-9158 to discuss your commercial project and financing options.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year, ideally in the spring or fall before extreme weather seasons. However, the optimal frequency depends on several factors:  Annual Service (Minimum): Every garage door should have professional maintenance annually. This includes lubricating all moving parts, checking spring tension, testing safety features, and inspecting rollers, tracks, and cables.  Twice Yearly: If you use your garage door more than 4 times daily, have an older system (10+ years), or live in an area with harsh weather conditions, bi-annual service is recommended.  Signs You Need Immediate Service: - Unusual noises (grinding, squeaking, popping) - Slow or jerky operation - Door doesn't close completely - Visible wear on cables or springs - Door feels heavy when operated manually  Our comprehensive maintenance service includes a 25-point inspection that covers everything from the motor to the weather sealing. Regular maintenance prevents costly emergency repairs and extends the life of your door by 5-10 years.

Question 5

What brands of garage doors do you install?

Accepted Answer

Orient Garage Doors installs and services a wide range of premium garage door brands to suit every style and budget. We're not locked into any single manufacturer, which means we can recommend the best door for your specific needs.  Premium Brands We Install: - Clopay (industry leader in residential doors) - Amarr (excellent value and durability) - Wayne Dalton (innovative designs and technology) - CHI Overhead Doors (commercial and residential) - Northwest Door (regional quality)  Door Types Available: - Raised panel steel doors - Carriage house style doors - Modern/contemporary aluminum and glass - Traditional wood doors - Insulated steel with high R-values - Commercial sectional and roll-up doors  We also service and repair virtually all brands, including older discontinued models. Our technicians are factory-trained on multiple systems, so whatever brand you choose or currently have, we can keep it running perfectly.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. Orient Garage Doors maintains comprehensive licensing, bonding, and insurance to protect both our customers and our team. This is non-negotiable for us—it's part of our commitment to professionalism and customer safety.  Our Credentials: - Fully Licensed: Washington State Contractor License in good standing - Bonded: $50,000 contractor bond for your financial protection - Insured: $1 million general liability coverage - Workers' Compensation: Full coverage for all employees  Technician Certifications: - IDA (International Door Association) Certified - Master Technician trained - Manufacturer-specific certifications (Clopay, LiftMaster, etc.) - Ongoing education and safety training  We're happy to provide copies of our insurance certificates and licenses upon request. Many of our commercial customers require these documents, and we keep them readily available.  This protection means if anything goes wrong during a service call—which is rare given our 32+ years of experience—you're fully covered. Never hire an unlicensed garage door technician; the risks far outweigh any savings.

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